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Help & Support

(Hotline hours are 8am–6pm, Monday—Friday; (Except national public holidays)

Consumer Tracking Enquiry

> Tracking > Click to track an item or access MyPost to track multiple deliveries across your devices.

> Frequently Asked Questions > Click for answers to common tracking questions.

> Customer Service > 13 POST (13 7678)

eParcel Account Enquiry

 > Business Support Portal > Click to manage your enquiries in one place 24/7.

 > eParcel Track > Click to track your consignment.

 > Business Credit Accounts > 13 11 18

 > Lodgement Support (IT) > 1800 028 361

 Need further eParcel assistance? 

 > Password Reset > Click to see how it works.

 > Frequently Asked Questions > Click for answers to common questions.

Australia Post Employee Enquiry

 > National Service Desk > 132 131 (24/7 support)

4th March 2019 - eParcel Online Replacement

From March 2019 to June 2020, we'll be replacing eParcel Online with our new solution - Parcel Send, which provides access to both StarTrack and Australia Post parcel products and has improved security.

For the time being, please keep using your account as usual and we'll contact you about making the switch.

If you have any questions please email: lodgementmigration@auspost.com.au