Welcome to eParcel

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Help & Support

(Hotline hours are 8am–6pm, Monday—Friday; (Except national public holidays)


Consumer Tracking Enquiry

> Tracking Click to track an item or access MyPost to track multiple deliveries across your devices.


> Frequently Asked Questions Click for answers to common tracking questions.


> Customer Service > 13 POST (13 7678)


eParcel Account Enquiry

 > Business Support Portal Click to manage your enquiries in one place 24/7.

 > eParcel Track Click to track your consignment.

 > Business Credit Accounts > 13 11 18

 > Lodgement Support (IT) > 1800 028 361


 Need further eParcel assistance? 

 > Password Reset Click to see how it works.

 > Frequently Asked Questions > Click for answers to common questions.


Australia Post Employee Enquiry

 > National Service Desk > 132 131 (24/7 support)



Due to the impact of the novel coronavirus there are major disruptions to both inbound and outbound services for China and other countries. 

For more information please click here.





4th March 2019 - eParcel Online Replacement


From March 2019 to June 2020, we'll be replacing eParcel Online with our new solution - Parcel Send, which provides access to both StarTrack and Australia Post parcel products and has improved security.


For the time being, please keep using your account as usual and we'll contact you about making the switch.


If you have any questions please email: lodgementmigration@auspost.com.au


If you have already accepted your email invitation you may login to Parcel Send HERE.

Please note that your use of eParcel is subject to the terms and conditions set out in your contract with Australia Post (if applicable), any guides or operating materials issued by Australia Post that apply to your service and our Website Terms and Conditions External Link and Privacy Policy External Link.