Welcome to eParcel

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Help & Support

(Hotline hours are 8am–6pm, Monday—Friday; (Except national public holidays)

 

Consumer Parcel Tracking Enquiry

> Parcel Tracking Click to track an item or access MyPost to track multiple deliveries across your devices.

> Frequently Asked Questions Click for answers to common tracking questions.

> Customer Service > 13 POST (13 7678)

 

Merchant Account Enquiry

 > Business Support Portal Click to manage your account enquiries.

 > Merchant Tracking Click here.

 > Business Credit Accounts > 13 11 18

 > Lodgement Support (IT) > 1800 028 361

 

 Need further assistance? 

 > Password Reset Click to see how it works.

 > Frequently Asked Questions > Click for answers to common questions.

 

 

Coronavirus: Network Impacts and Delivery Delays

Due to COVID 19 there are extended delays for air freight into our major lanes including USA and NZ. Our current estimated delivery has increased. Please review our current estimated delivery days on the Australia Post International impacts page here

Please note that your use of eParcel is subject to the terms and conditions set out in your contract with Australia Post (if applicable), any guides or operating materials issued by Australia Post that apply to your service and our Website Terms and Conditions External Link and Privacy Policy External Link.