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Help & Support

(Hotline hours are 8am–6pm, Monday—Friday; (Except national public holidays)

Consumer Parcel Tracking Enquiry

> Parcel Tracking > Click to track an item or access MyPost to track multiple deliveries across your devices.

> Frequently Asked Questions > Click for answers to common tracking questions.

> Customer Service > 13 POST (13 7678)

Merchant Account Enquiry

 > Business Support Portal > Click to manage your account enquiries.

 > Merchant Tracking > Click here.

 > Business Credit Accounts > 13 11 18

 > Lodgement Support (IT) > 1800 028 361

 Need further assistance? 

 > Password Reset > Click to see how it works.

 > Frequently Asked Questions > Click for answers to common questions.

Please be advised - as of July 30th, 2020, we are switching technology partners for our HS tariff look up,  landed costs calculator and prohibitions and restrictions lookup features in eParcel.  HS Tariff lookup will still be available, however, not all descriptions will return a result and it is not guaranteed to be 100% accurate.  We recommend customers to check with the destination country government website or speak with a customs broker for more information.  Further information relating to specific destinations can be found on our Australia Post International Guide.  

Coronavirus: International Updates

We're making every effort to meet delivery times, however, the changing nature of both air linehaul capacity and delivery services in destinations mean that these delivery estimates should be used as a guide only. The latest information can be found on our website here.  For sending items to reach their destination before Christmas, please check our last posting dates guide.