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Help & Support

(Hotline hours are 8am–6pm, Monday—Friday; (Except national public holidays)

Consumer Tracking Enquiry

> Tracking > Click to track an item or access MyPost to track multiple deliveries across your devices.

> Frequently Asked Questions > Click for answers to common tracking questions.

> Customer Service > 13 POST (13 7678)

eParcel Account Enquiry

 > Business Support Portal > Click to manage your enquiries in one place 24/7.

 > eParcel Track > Click to track your consignment.

 > Business Credit Accounts > 13 11 18

 > Lodgement Support (IT) > 1800 028 361

 Need further eParcel assistance? 

 > Password Reset > Click to see how it works.

 > Frequently Asked Questions > Click for answers to common questions.

Australia Post Employee Enquiry

 > National Service Desk > 132 131 (24/7 support)

Service Disruptions to International Locations

Due to the impact of the Novel Coronavirus (COVID-19) there are major disruptions to both inbound and outbound services for many international location.

For more information please Click Here.