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Help & Support

(Hotline hours are 8am–6pm, Monday—Friday; (Except national public holidays)

 

Consumer Parcel Tracking Enquiry

> Parcel Tracking Click to track an item or access MyPost to track multiple deliveries across your devices.

> Frequently Asked Questions Click for answers to common tracking questions.

> Customer Service > 13 POST (13 7678)

 

Merchant Account Enquiry

 > Business Support Portal Click to manage your account enquiries.

 > Merchant Tracking Click here.

 > Business Credit Accounts > 13 11 18

 > Lodgement Support > Click here for technical support, or call 1800 028 361

 

 Need further assistance? 

 > Password Reset Click to see how it works.

 > Frequently Asked Questions > Click for answers to common questions.

 

 

International Linehaul Surcharge update 

 

Since 8 March 2021 International Outbound parcel consignments lodged to destinations impacted by additional airfreight costs have been subject to an International Linehaul Surcharge.

 

As of 1 March 2022 we are increasing the surcharge for parcels shipped to New Zealand, until further notice.

 

Please refer to current surcharge applicable for each destination zone for more information.

 

International Delays and Disruptions 

 

Some International services are listed as suspended due to COVID-19 disruptions.

 

Please click the link below for the latest updates.

 

https://auspost.com.au/service-updates/international-delivery-times

 

Need to cancel a manifested connote? 

 

To cancel your manifested consignment(s), please consult your designated Lodgement Facility. (This can be found under 'Administration' > 'Contract Information'.)

 

NOTE: Only manifests with the 'AWAITING APPROVAL' status can be cancelled by your Lodgement Facility.  For any other status, you may be required to lodge a credit claim.

To raise a credit claim, click here to submit.

 

Please note that your use of eParcel is subject to the terms and conditions set out in your contract with Australia Post (if applicable), any guides or operating materials issued by Australia Post that apply to your service and our Website Terms and Conditions External Link and Privacy Policy External Link.