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Help & Support

(Hotline hours are 8am–6pm, Monday—Friday; (Except national public holidays)

Consumer Parcel Tracking Enquiry

> Parcel Tracking > Click to track an item or access MyPost to track multiple deliveries across your devices.

> Frequently Asked Questions > Click for answers to common tracking questions.

> Customer Service > 13 POST (13 7678)

Merchant Account Enquiry

 > Business Support Portal > Click to manage your account enquiries.

 > Merchant Tracking > Click here.

 > Business Credit Accounts > 13 11 18

 > Lodgement Support > Click here for technical support, or call 1800 028 361

 Need further assistance? 

 > Password Reset > Click to see how it works.

 > Frequently Asked Questions > Click for answers to common questions.

Need to cancel a manifested connote? 

To cancel your manifested consignment(s), please consult your designated Lodgement Facility. (This can be found under 'Administration' > 'Contract Information'.)

NOTE: Only manifests with the 'AWAITING APPROVAL' status can be cancelled by your Lodgement Facility.  For any other status, you may be required to lodge a credit claim.

To raise a credit claim, click here to submit.

International Delays and Disruptions 

Some International services are listed as suspended due to COVID-19 disruptions.

Please click the link below for the latest updates.

https://auspost.com.au/service-updates/international-delivery-times