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Contact Us

For technical support, please contact the appropriate support teams below:

 Merchant Customer (account holders), please call Lodgement Support on 1800 028 361 (Monday - Friday, 8am - 6pm AEST/AEDT, excluding weekends and national public holidays).

 Australia Post Employees, please call the National Service Desk on 132 131.

 

Tracking of Parcels

To track your parcels via the Australia Post tracking system please use the attached link http://auspost.com.au/track

eParcel FAQ's

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4th March 2019 - eParcel Online Replacement

 

From March 2019 to March 2020, we'll be replacing eParcel Online with our new solution - Parcel Send, which provides access to both StarTrack and Australia Post parcel products and has improved security.

 

For the time being, please keep using your account as usual and we'll contact you about making the switch.

 

If you have any questions please email: lodgementmigration@auspost.com.au

  
Please note that your use of eParcel is subject to the terms and conditions set out in your contract with Australia Post (if applicable), any guides or operating materials issued by Australia Post that apply to your service and our Website Terms and Conditions External Link and Privacy Policy External Link.