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Help & Support

(Hotline hours are 8am–6pm, Monday—Friday; (Except national public holidays)


Consumer Parcel Tracking Enquiry

> Parcel Tracking Click to track an item or access MyPost to track multiple deliveries across your devices.

> Frequently Asked Questions Click for answers to common tracking questions.

> Customer Service > 13 POST (13 7678)


Merchant Account Enquiry

 > Business Support Portal Click to manage your account enquiries.

 > Merchant Tracking Click here.

 > Business Credit Accounts > 13 11 18

 > Lodgement Support (IT) > 1800 028 361


 Need further assistance? 

 > Password Reset Click to see how it works.

 > Frequently Asked Questions > Click for answers to common questions.



Japan Only Express Service Available

Japan Post have advised they are no longer accepting Standard Service parcels from Australia. The Express service remains operational and it is recommended that all customers use Express when sending to Japan at this time. We are working with Japan Post to understand the extent of the impact and will provide further updates on Monday 1 June.

Coronavirus: International Updates

We're making every effort to meet delivery times, however, the changing nature of both airlinehaul capacity and delivery services in destination countries, regions and territories mean that these delivery estimates should be used as a guide only. Further delivery delays will occur with countries/cities in lockdown.


For the latest news, click here.


Please be advised - as of July 30th, 2020, we are switching technology partners for our HS tariff look up,  landed costs calculator and prohibitions and restrictions lookup features in eParcel.  HS Tariff lookup will still be available, however, not all descriptions will return a result and it is not guaranteed to be 100% accurate.  We recommend customers to check with the destination country government website or speak with a customs broker for more information.  Further information relating to specific destinations can be found on our Australia Post International Guide.  


Please note that your use of eParcel is subject to the terms and conditions set out in your contract with Australia Post (if applicable), any guides or operating materials issued by Australia Post that apply to your service and our Website Terms and Conditions External Link and Privacy Policy External Link.