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Contact Us

For eParcel technical support, please contact the National IT service Desk 24/ 7 on 1800 287 457 to log a request for assistance.

Tracking of Parcels

To track your parcels via the Australia Post tracking system please use the attached link http://auspost.com.au/track

eParcel FAQ's

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10th December 2018 - International Information:

All Services to Canada will resume on Monday 10 December, however, please expect delays due to the backlog of mail. For more information please visit

Please note that your use of eParcel is subject to the terms and conditions set out in your contract with Australia Post (if applicable), any guides or operating materials issued by Australia Post that apply to your service and our Website Terms and Conditions External Link and Privacy Policy External Link.