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Help & Support

(Hotline hours are 8am–6pm, Monday—Friday; (Except national public holidays)


Consumer Parcel Tracking Enquiry

> Parcel Tracking Click to track an item or access MyPost to track multiple deliveries across your devices.

> Frequently Asked Questions Click for answers to common tracking questions.

> Customer Service > 13 POST (13 7678)


Merchant Account Enquiry

 > Business Support Portal Click to manage your account enquiries.

 > Merchant Tracking Click here.

 > Business Credit Accounts > 13 11 18

 > Lodgement Support > Click here for technical support, or call 1800 028 361


 Need further assistance? 

 > Password Reset Click to see how it works.

 > Frequently Asked Questions > Click for answers to common questions.



Need to cancel a manifested connote? 


To cancel your manifested consignment(s), please consult your designated Lodgement Facility. (This can be found under 'Administration' > 'Contract Information'.)


NOTE: Only manifests with the 'AWAITING APPROVAL' status can be cancelled by your Lodgement Facility.  For any other status, you may be required to lodge a credit claim.

To raise a credit claim, click here to submit.



International Linehaul Surcharge 


Since 8 March 2021, international outbound parcel consignments lodged to destinations impacted by additional airfreight costs have been subject to an International Linehaul Surcharge. Due to continuous cost pressures, as of 1 October we are increasing this surcharge for most destinations until further notice.


The surcharge will vary by the destination zone you are sending to and the final charge will be displayed as a standalone item on your invoice.


View the current surcharge applicable for each destination zone along with any changes and how it's calculated.


We will review (and may adjust) the rates by destination zone monthly until we can restore our outbound airfreight to the arrangements in place prior to the pandemic.


Please note that your use of eParcel is subject to the terms and conditions set out in your contract with Australia Post (if applicable), any guides or operating materials issued by Australia Post that apply to your service and our Website Terms and Conditions External Link and Privacy Policy External Link.