Help & Support

(Hotline hours are 8am–6pm, Monday—Friday; (Except national public holidays)

Consumer Parcel Tracking Enquiry

> Parcel Tracking > Click to track an item or access MyPost to track multiple deliveries across your devices.

> Frequently Asked Questions > Click for answers to common tracking questions.

> Customer Service > 13 POST (13 7678)

Merchant Account Enquiry

 > Merchant Portal > Click to track your shipments, raise service support enquiries and more..

 > Business Credit Accounts > 13 11 18

 > Lodgement Support > Click here for technical support, or call 1800 028 361

 Need further assistance? 

 > Password Reset > Click to see how it works.

 > Frequently Asked Questions > Click for answers to common questions.

International Linehaul Surcharge update 

Since 8 March 2021 International Outbound parcel consignments lodged to destinations impacted by additional airfreight costs have been subject to an International Linehaul Surcharge.

As of 1 March 2022 we are increasing the surcharge for parcels shipped to New Zealand, until further notice.

Please refer to current surcharge applicable for each destination zone for more information.

International Delays and Disruptions 

Some International services are listed as suspended due to COVID-19 disruptions.

Please click the link below for the latest updates.

https://auspost.com.au/service-updates/international-delivery-times

Print and present paper Order Summary at each lodgement 

Please ensure you print and present the paper Order Summary to our driver at time of pickup. This applies to Express Post, Parcel Post and StarTrack product. It's important the document accurately reflects the articles that are being lodged at the point.)

To minimise our environmental impact and carbon footprint we recycle all Order Summaries.

Need to cancel a manifested connote? 

To cancel your manifested consignment(s), please consult your designated Lodgement Facility. (This can be found under 'Administration' > 'Contract Information'.)

NOTE: Only manifests with the 'AWAITING APPROVAL' status can be cancelled by your Lodgement Facility.  For any other status, you may be required to lodge a credit claim.

To raise a credit claim, click here to submit.

Print and present paper Order Summary at each lodgement 

Please ensure you print and present the paper Order Summary to our driver at time of pickup. This applies to Express Post, Parcel Post and StarTrack product. It's important the document accurately reflects the articles that are being lodged at the point.